Privacy Policy
Effective Date: 6th November 2025
The Salon Finish (ABN/ACN: [6598674119957]) is committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and provides information relevant to our international customers regarding their rights under applicable laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
By using our website or purchasing our products, you consent to the data practices described in this policy.
1. What Kinds of Personal Information We Collect?
We collect information necessary for our business functions and activities. The personal information we collect may include:
Contact Details:
Names, shipping and billing addresses, email addresses, and phone numbers.
Transaction Details:
Details of products purchased, payment information (processed via secure third-party payment processors; we do not store full credit card details), and transaction
IDs.
Account Information:
Login details, preferences, and interests if you create an account with us.
Website Usage Data:
IP address, browser type, operating system, pages visited, and time spent on our site, collected through cookies, log files, and tracking technologies like Google Analytics.
Marketing Preferences:
Your preferences for receiving marketing communications and your responses to customer surveys and promotions.
Other Information:
Any other information you voluntarily provide to us, such as in product reviews or support inquiries.
2. How We Collect Personal Information
We collect personal information through various means, including:
Directly from You:
When you place an order, create an account, subscribe to our newsletter, enter a competition, or contact us directly via email or our website's contact forms.
Automatically:
As you browse our website, information is collected automatically about your device and usage patterns through cookies, web beacons, and tags.
From Third Parties:
From our business partners and service providers, such as payment processors, shipping providers, and potentially social media platforms and analytics providers that assist us in providing our services to you.
3. The Purposes for Which We Collect, Hold, Use, and Disclose Personal Information
We use your personal information for the primary purposes for which it was collected (or a related secondary purpose you would reasonably expect), including:
Order Fulfilment:
To process your orders, complete transactions, and deliver products to you.
Communication:
To communicate with you about your orders, provide customer support, and respond to your inquiries.
Marketing:
To send you relevant offers, product updates, and newsletters (you can opt out at any time via an unsubscribe link or by contacting us).
Service Improvement:
To improve our products, services, and website functionality, and to analyse market trends and customer behaviour.
Security & Legal Compliance:
To protect our website from fraud, comply with legal obligations, or respond to law enforcement requests as required by law.
4. Disclosure of Personal Information
We may disclose your personal information to third-party contractors, agents, suppliers, and business partners to the extent reasonably necessary for the purposes set out in this policy. These may include:
· Payment gateways and shipping providers.
· IT service providers and website hosting partners.
· Marketing and analytics service providers (e.g., Google Analytics, email marketing platforms).
· Professional advisers (e.g., lawyers, accountants).
· Government or regulatory bodies if required by law.
We do not sell or trade your personal information to other organisations without your consent, except where required by law.
5. Disclosure of Information Outside australia (Cross-Border Data Transfer)
We are a global business, and as such, your personal information may be stored and processed in, and transferred between, any of the countries in which we operate or where our third-party service providers are located.
In the event of a cross-border disclosure, we will take reasonable steps to ensure that the overseas recipient is subject to a law or binding scheme that is substantially similar to the APPs, or we will seek your explicit consent to the disclosure.
6. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. We implement physical, technological, and administrative safeguards, including secure servers, encryption, and access controls to ensure your data is secure.
We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law, after which we take reasonable steps to destroy or permanently de-identify the information.
7. Your Rights and How to Access or Correct Your Personal Information
Under Australian law (and depending on your location, laws such as the GDPR and CCPA), you have the right to access the personal information we hold about you and request that we update or correct it.
If you wish to access or correct your information, please contact us using the details below. We will not charge a fee for lodging a request, but we may charge a reasonable administrative fee for providing a copy of the information. We may require identification before releasing the requested information.
Depending on your location (e.g., EU or California), you may have additional rights, including the right to erasure, restriction of processing, data portability, and the right to object to certain processing. To exercise any of these rights, please contact us.
8. How to Make a Complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint by contacting us using the details below. We will respond to your complaint within a reasonable time and aim to resolve it efficiently.
If you are not satisfied with our handling of your complaint, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Changes to this Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the "Effective Date" at the top will be revised.
10. Contact Us
For any questions or concerns regarding this privacy policy or our privacy practices, please contact us at:
The Salon Finish
No 13 Crocus street, Daisy Hill 4127
0447644814
info@thesalonfinish.com.au
www.thesalonfinish.com.au